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E-commerce Statistics You Should Know in 2021

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consumers tried a new brand, store, or website during the pandemic, and 60% plan to continue their customer relationship with these newly discovered businesses. This goes to show Amazon’s continuing dominance in the digital commerce space throughout the customer journey.

7 Ways to Automate Customer Service (Without Sacrificing Quality)

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Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Read on to learn more about the various ways that automating customer service can benefit your business. What Is Customer Service Automation?