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E-commerce Statistics You Should Know in 2021

JivoChat

MAY 13, 2021

e-commerce food sales were expected to total around $24 billion in 2020 and rise to over $38 billion in 2023, giving the industry a compound annual growth rate (CAGR) of 17.3%. by the end of 2024. And a Baymard Research Study found the global average cart abandonment rate is 69.2%. Consumers want an immediate response.

Banking 52
Banking Chatbots Self service Advertising 52
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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

APRIL 13, 2021

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 What Is Customer Service Automation? billion in 2019.

Customer Service 40
Customer Service Chatbots Self service Abandon rate 40
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