2023 Feedback Schedule adherence Wait times 
Serenova
AUGUST 25, 2020
For example, an organization may leverage WFM solutions to give real-time feedback via dashboards that highlight individual and team performance. Supports schedule compliance. Schedule adherence assesses how closely a contact center agent follows their scheduled activities. Minimize hold time.
Serenova
AUGUST 25, 2020
For example, an organization may leverage WFM solutions to give real-time feedback via dashboards that highlight individual and team performance. By merging your routing engine, your operations team can take control of task distribution logic and instill a set of processes that are less time-consuming. Minimize hold time.
Expert insights. Personalized for you.
81 
Let's personalize your content