2023 Call Center Call center experience contact center solutions 
NobelBiz
OCTOBER 17, 2023
Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.
AWS Machine Learning
DECEMBER 21, 2023
Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding. Automate post-call tasks You can also use SageMaker Canvas generative AI to automate post-call work in call centers.
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