CX4Now: CX and Contact Center Trends to Watch, According to These Influencers
Fonolo
JANUARY 26, 2023
We asked nine influencers and leaders in the CX and contact center spaces to weigh in on the biggest trends for 2023. Agent Empowerment The evolving role of the agent in the contact center was one key trend many of our influencers are watching. And their answers may not be what you expect.
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