Remove 2023 Remove Agent burnout Remove Best practices Remove Wait times
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Embracing Conversational AI for Contact Center Success in 2023

SmartAction

Embrace automation for contact center success in 2023! Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. Waiting means falling behind your competitors who have embraced automation. Gradient Text Don’t Wait, Seize the Opportunity!

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Top 5 Customer Service & CX Articles for the Week of March 20, 2023

ShepHyken

8 Best Practices for Creating a Compelling Customer Experience by G. Hult (Harvard Business Review) How can a company best create a compelling customer experience? It says reducing agent burnout is one of the top priorities for customer contact leaders. Here are my top five picks from last week.