2023 Abandon rate Interactive Voice Response Service level 
Hodusoft
JANUARY 18, 2023
Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.
JustCall
MARCH 7, 2023
Call abandonment rate (average): It is common in contact centers to experience callers dropping off before an agent can be connected. Service level: You can measure the real-time productivity of your agents by measuring the number of calls they answer within a specified time.
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