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2023

Abandon Call

Sales

2023 Customer Service Statistics for Contact Centers

Fonolo

APRIL 4, 2023

Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. Source: Bain&Co 2023 Contact Center Trends 64% of people find customer experience more important than price when making a purchase. Source: Microsoft 48% of consumers expect specialized treatment for being a good customer.

Contact Center

Contact Center Customer Service Call Center Chatbots

What Makes the Cyara Platform Transformative?

Cyara

FEBRUARY 20, 2024

As David Conway, Lead Systems Engineer at Salesforce , emphasized, “In the sales world, if a caller can’t get through they’ll move on to the next place. So it’s very important… that our customers can reach us the first time they call.” This examined the potential ROI that enterprises could realize through deploying Cyara.

Interactive Voice Response

Interactive Voice Response Chatbots Enterprise Abandon Call

2023 Customer Service Statistics for Contact Centers

What Makes the Cyara Platform Transformative?

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