2023 Abandon Call Chatbots Sales 
Fonolo
APRIL 4, 2023
Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. Source: Bain&Co 2023 Contact Center Trends 64% of people find customer experience more important than price when making a purchase. chatbots compared to 42% of media and communications companies.
Cyara
FEBRUARY 20, 2024
As David Conway, Lead Systems Engineer at Salesforce , emphasized, “In the sales world, if a caller can’t get through they’ll move on to the next place. So it’s very important… that our customers can reach us the first time they call.” This examined the potential ROI that enterprises could realize through deploying Cyara.
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