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New to Working Remotely? Three Perspectives to Consider for the Short Term and the Long Run

Momentum Telecom

It’s now a standard tool in many businesses, with the market for these solutions expected to almost double by 2023?. More than just simply tracking the number of inbound and outbound calls, a SaaS call reporting tool like Momentum Voice Analytics lets you view a broad spectrum of metrics. On-Premise vs. Cloud.

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2023 Customer Service Statistics for Contact Centers

Fonolo

Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. Source: Bain&Co 2023 Contact Center Trends 64% of people find customer experience more important than price when making a purchase. Source: Microsoft 48% of consumers expect specialized treatment for being a good customer.

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What Makes the Cyara Platform Transformative?

Cyara

The Impact of the Cyara Platform In 2023, Cyara commissioned Forrester Consulting to conduct a Total Economic Impactâ„¢ (TEI) study. By automating your testing with Cyara and implementing a more robust and comprehensive testing plan compared to traditional manual testing, you not only boost productivity but also enhance your CX.