Momentum Telecom
MARCH 30, 2020
The technology you use while working remotely might not replace the in-person interactions you’re used to. It’s now a standard tool in many businesses, with the market for these solutions expected to almost double by 2023?. Take, for example, Momentum Mobility or Momentum Collaborate for larger conference calls and video meetings.
Fonolo
APRIL 4, 2023
Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. Source: Bain&Co 2023 Contact Center Trends 64% of people find customer experience more important than price when making a purchase. Source: Microsoft 48% of consumers expect specialized treatment for being a good customer.
Cyara
FEBRUARY 20, 2024
These could include: Customer expectations: As technology advances, customers will continue to expect more personalized, prompt, and effective communication experiences. The Impact of the Cyara Platform In 2023, Cyara commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study.
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