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2023 Customer Service Statistics for Contact Centers

Fonolo

Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. Source: Bain&Co 2023 Contact Center Trends 64% of people find customer experience more important than price when making a purchase. chatbots compared to 42% of media and communications companies.

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What Makes the Cyara Platform Transformative?

Cyara

The complexity of modern communications, including a multitude of channels, such as phone, WebRTC, email, SMS (short message service), IVRs (interactive voice responses), and chatbots further compounds this issue. The Impact of the Cyara Platform In 2023, Cyara commissioned Forrester Consulting to conduct a Total Economic Impactâ„¢ (TEI) study.