2023 Abandon Call Chatbots Feedback 
Fonolo
APRIL 4, 2023
Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. Source: Bain&Co 2023 Contact Center Trends 64% of people find customer experience more important than price when making a purchase. billion in 2020, up 16.9% billion in 2019.
Cyara
FEBRUARY 20, 2024
The complexity of modern communications, including a multitude of channels, such as phone, WebRTC, email, SMS (short message service), IVRs (interactive voice responses), and chatbots further compounds this issue. The Impact of the Cyara Platform In 2023, Cyara commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study.
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