2022 Gamification Surveys Wait times 
Quiq
DECEMBER 29, 2021
Share This Story What’s it going to take to outpace your competition in 2022? Reflecting on the last two years, we can all agree that we don’t know exactly what will happen in 2022. Keep reading to discover the top 5 ways you can get ahead in 2022. Boost employee engagement with gamification. Gamification. .
Fonolo
DECEMBER 13, 2022
Average handle time (AHT): If an agent’s AHT is ten minutes at the start, you could develop a goal to lower it to three minutes, for example. . Customer satisfaction score: Conduct customer surveys through Fonolo’s interactive voice response (IVR) to discover customer satisfaction scores. Experiment with gamification. .
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OctopusTech
SEPTEMBER 29, 2022
For example – If the result in software shows a high call abandonment rate, the company can hire more representatives to reduce the long holding or waiting times. . It has a gamification approach where your team members can collect rewards after the completion of tasks so that they can work and grow with fun.
NobelBiz
APRIL 18, 2023
With WFO tools in place, managers can allocate resources effectively, ensuring that the right number of agents is available at all times for handling customer inquiries, thereby reducing wait times, leading to improved productivity levels and minimizing labor costs due to increased utilization rates, etc.
Playvox
JUNE 22, 2023
Customer Satisfaction (CSAT) Perhaps the most common of CX metrics, CSAT is often in the form of a customer survey on a four- or five-point scale that indicates how satisfied a customer or group of customers is with a specific product, transaction, or interaction with a company and its service level. Why do metrics matter?
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