How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. The most represented age group was 35-44 (36.8%), followed by 45-54 (27.7%), 55+ (24.4%), and 25-34 (10.8%). Customer acquisition is five to twenty-five times more expensive than customer retention.
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