CCNG

OCTOBER 19, 2022

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Global Response

MARCH 27, 2023

The data indicates that customer service and customer experiences are directly related to your bottom line—yet many companies overlook the value of improving customer service from good to great. Once you’ve gained a solid understanding of the customer, keep a customer-centric approach at every stage of the customer journey.

Customer Service 62

Customer Service Chatbots Self service Personalization 62

OctopusTech

OCTOBER 31, 2022

Track customer effort scores. This score measures how your clients are putting in effort and interacting with your company. Make your organization customer-centric. Employees play a major role in developing a perception of a brand as they influence the feelings of your customers. Be consistent.

Surveys 62

Surveys Customer centricity Marketing Feedback 62

JustCall

APRIL 3, 2023

Conduct “Customer Experience Journey Mapping” Exercises: Have your team engage in customer journey mapping from start to finish, identifying touchpoints where customers may have positive or negative experiences. Use case: Apple uses NPS to measure customer satisfaction.

Customer Experience 40

Customer Experience Journey mapping Surveys Feedback 40