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Zenarate Releases 2022 CX Leaders Trends & Insights, Consumer Edition Report with Execs In The Know

CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels.

Telecommunications 52
Telecommunications Coaching Healthcare Multichannel 52
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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

OCTOBER 19, 2023

They help manage customer interactions by serving as the initial point of contact. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million in 2022 to US$34, 570.73

Contact Center 52
Contact Center Interactive Voice Response Contact center software Self service 52
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