The Northridge Group
JULY 6, 2022
The urgent need to support the healthcare workforce and respond to what has become an exhaustion crisis was addressed in a 2022 Advisory by U.S. Contact Centers in Crisis. While job stress impacts almost everyone in the workforce, employees in contact centers are more likely to experience burnout than others.
CCNG
FEBRUARY 1, 2023
As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. I advise my clients that to retain high-performing associates, they must provide training, keep them motivated, and work to reduce the key drivers of their job stress.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Northridge Group
AUGUST 31, 2023
Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. AI, automation, and new technologies are changing how contact centers and customer experience work. Collect customer feedback across channels to inform process and technology optimization.
The Northridge Group
AUGUST 31, 2023
Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. AI, automation, and new technologies are changing how contact centers and customer experience work. Collect customer feedback across channels to inform process and technology optimization.
The Northridge Group
NOVEMBER 9, 2022
As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical. The key to delivering an exceptional customer experience (CX) isn’t just an ability to juggle all these aspects, however. The Role of QM in the Contact Center.
Expert insights. Personalized for you.
119 
Let's personalize your content