Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)
CCNG
JANUARY 4, 2023
One manager said it feels like efforts at improving these satisfaction metrics have “hit a wall.” Research Alert: Life is Getting Harder for Agents Our latest contact center agent survey, “State of Agent Experience 2022”, sponsored by eGain and conducted in mid-2022, revealed that the agent experience (AX) is going to get even harder.
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