Spearline

JANUARY 6, 2022

Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. In fact, estimates indicate that 57% have already migrated their CRM systems to the cloud, or are in process of doing so today.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

3CLogic

MAY 26, 2022

In January, Forbes dubbed 2022 the year of the customer. every year from 2022 to 2030. Some contact centers may consider cutting back on expenses to maximize the use of existing technology. Cloud Contact Center Solutions. Your contact center is a central touchpoint for building trust with your customers.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

NobelBiz

JANUARY 17, 2022

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. For 2022 and beyond, Contact Centers must focus on improving their technologies by having a unified contact center solution encompassing all their tools, customer Data, and agents’ efforts.

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52