2022 call center solutions Interactive Voice Response Time management 
3CLogic
AUGUST 4, 2022
Even so, there’s a clear preference for voice. A 2022 CCW Market Study reveals that 76% of customers say that they view phone interactions as the most trustworthy for receiving support. Understandably, voice has also remained a priority for most service teams. All this is possible without having to adjust the IVR.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Cost Not every company has the same requirements.
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