COPC

SEPTEMBER 30, 2022

26, 2022—  COPC Inc. helps companies deploy the best practices found in the COPC CX Standard through consulting, research, certification and training. It acts as a gauge, measuring the performance of CX operations and providing guidelines and best practices for improvement. “We WINTER PARK, Fla., About COPC Inc.

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Calibration Best practices Quality management Benchmark 64

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Everything you need to know.

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Contact Center Interactive Voice Response Management Gamification 52

COPC

AUGUST 16, 2022

TURN YOUR QUALITY ASSURANCE PROGRAM INTO A TRUSTED SOURCE FOR CUSTOMER INSIGHTS WITH COPC® BEST PRACTICES FOR QUALITY MANAGEMENT TRAINING. Sampling approaches, calibration, and overall program design also play critical roles. Measure Three Quality Metrics vs. One Overall Score. Stay tuned!

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Calibration Metrics Benchmark Surveys 78