Lack of Proper Software Cited as Major Issue in Financial Services Contact Centers
Balto
SEPTEMBER 7, 2022
This year marked the seventh-consecutive survey, in which financial services represented nearly one-third (31.6%) of all industries polled. As it has since 2019, a lack of and/or poor desktop tools was named among the top strategic challenges for contact centers in 2022. Top Priorities for Financial Services Contact Centers in 2022.
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