2022, Banking, Call flow and Chatbots - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2022

Banking

Call flow

Chatbots

Lack of Proper Software Cited as Major Issue in Financial Services Contact Centers

Balto

SEPTEMBER 7, 2022

As it has since 2019, a lack of and/or poor desktop tools was named among the top strategic challenges for contact centers in 2022. One of the most prominent issues raised by contact center operators in 2022 is the increasing workload , namely contact volume and average handling time.

Contact Center

Contact Center Banking Contact center software Average Handle Time

How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

JANUARY 17, 2022

This indicator enables to: Predict the processing time of incoming call flows in real-time and hence attempt to decrease client wait times; Estimate and adapt the contact center’s activity load; Organize the teams in accordance with this load (staffing forecast).

Average Handle Time

Average Handle Time Contact Center Interactive Voice Response Management

Lack of Proper Software Cited as Major Issue in Financial Services Contact Centers

How To Manage The Average Handling Time (AHT) For Contact Centers?

Stay Connected