How Artificial Intelligence is Changing the Contact Center
Fonolo
JANUARY 12, 2023
A 2022 Shopify report found that 73 % of customers expect brands to understand their unique need s and expectations. AI-powered chatbots informed with a customer’s purchase history, browsing patterns, and service tickets can go a long way to answering both requirements. Conversational AI (Chatbots). Predictive Call Routing.
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