Outsource Consultants

NOVEMBER 29, 2021

If you’re grappling with what the future looks like for remote-first teams (whether transitioning your existing call center or onboarding a BPO partner for the first time), this article details the benefits, trends, and challenges you’ll face in 2022 and beyond. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot.

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Outsource Consultants

OCTOBER 4, 2021

This trend can be somewhat deceiving, as businesses will still look to BPO partners that can flex between both in-person teams and outsourcing remotely. It’s safe to say, somewhere along your customer journey, remote agents will serve your customers. 4) Machine Learning/AI Analytics.

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Outsource Consultants

MARCH 31, 2022

With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. One specific example would be chatbots, which analyze customer queries and responses to better serve the next person in line. Better Utilize Technology.

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