2022, Agent burnout, Feedback and Gamification

The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

APRIL 27, 2023

Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. With the cost to replace an agent averaging more than $14,000, you can’t afford to stay stuck in this cycle. The gamification software Kahoot!,

Contact Center

Contact Center Gamification Agent burnout Employee engagement

A Common-Sense Approach to Employee Engagement

CSM Magazine

AUGUST 8, 2023

VoE tools such as speech analytics dynamically capture how agents are feeling and are a powerful way to collect indirect feedback, such as signs of frustration or fatigue. In addition to formal feedback requests driven by HR, allow agents to leave feedback at any time on their desktop or mobile device.

Employee engagement

Employee engagement Agent burnout Gamification Analytics

Customer Contact Central

The Top 4 Contact Center Trends To Boost Performance And CX

A Common-Sense Approach to Employee Engagement

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