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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

Gallup has shown that if employees are not granted their preferred working location, they experience lower engagement, lower wellbeing, higher intent to leave, and higher burnout. Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency.