2022 Agent burnout Average Handle Time Surveys 
Outsource Consultants
JANUARY 3, 2024
Grading our 2023 BPO Industry Predictions Prediction: Agent Morale is 2023’s Top Priority In late 2022, we heard from new clients that a key concern for 2023 was partnering with BPO vendors adept at managing rising attrition rates. This simplicity can help boost voter participation, particularly among younger demographics.
Playvox
APRIL 4, 2023
The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. In 2022, the average agent turnover rate at all contact centers was 24% and climbed as high as 30% for large customer service centers.
Expert insights. Personalized for you.
67 
Let's personalize your content