2022 Abandon rate Average Handle Time Knowledge Base 
Hodusoft
APRIL 5, 2023
More than half of the agents who took part in the study say that without AI, they spend the majority portion of their time on repetitive tasks compared to only a third of agents with AI. Create a knowledge base that agents can use during interactions. billion in penalties between January 2021 and February 2022.
Playvox
JUNE 22, 2023
Average Time To Abandonment (ATA) This is the average length of time in the queue that a caller waits in before they abandon their call , sometimes referred to as average patience or average call abandonment rate. Why do metrics matter?
Hodusoft
OCTOBER 19, 2023
million in 2022 to US$34, 570.73 A constant monitoring of call queues, agent availability, and quality of service, helps in efficient allocation and utilization of resources based on current conditions. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. from 2023 to 2028.
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