Is Calling Your Business Painful for Your Customers?
ConvergeOne
SEPTEMBER 20, 2022
Since COVID-19 and the great resignation that came about in 2020 and 2021, contact centers have had a hard time finding and retaining agents. This frequent agent turnover in a contact center leads to very expensive training costs, but worse, it means that call holding wait time is getting longer, and more painful, for customers.
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