Top 5 Conversational Automation Considerations for Healthcare CX Providers
Uniphore
JANUARY 21, 2022
According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2 That’s only “OK” according to industry standards—far below ideal. Source: HealthPayerIntelligence, September 2021. And patient satisfaction counts. out of 100. In other words, better CX can improve patient retention.
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