Remove 2021 Remove contact center workforce Remove Service level Remove Virtual Agent
article thumbnail

Workforce Management Software Improves Employee Engagement

DMG Consulting

Workforce Management Software Improves Employee Engagement. Jul 12, 2021 Donna Fluss. Workforce management solutions can and should be used to help companies manage their increasingly complex (and scarce) human workforce as well as the new army of intelligent virtual agents (IVAs) and RPA software robots entering the market.