Talkdesk

SEPTEMBER 8, 2020

During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contact center. In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls.

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Additional Resources: Whitepaper: Rise of the Cloud Contact Center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Hodusoft

NOVEMBER 29, 2022

HoduCC – Contact Center Software. In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. To summarize If you’re looking for a robust solution for your contact center, you can consider any of these 10 best contact center workforce software.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40