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What is Call Center Software? – Types, Benefits, Features and more

Hodusoft

What is Call Center Software? That marked the beginning of ‘call centers.’ But with changing times and a rapidly evolving digital landscape, traditional telephones and switched networks aren’t adequate to handle a torrent of incoming calls or make a massive volume of outgoing calls suitable for a professional call center.

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What is CRM integration and why is it useful?

ViiBE Blog

Call Center , Customer experience , Remote operations , Technology. August 2, 2021. How CRM integrations strengthen your call center. What does CRM integration usually look like, and how can it be implemented in call centers ? ViiBE Blog. What is CRM integration and why is it useful? Natalia Barszcz.

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