2021 Call center experience Coaching Quality management 
Hodusoft
JUNE 17, 2021
Contact centers that primarily operate via phone interactions should look into best-of-breed solutions. Contact centers that emphasize coaching and training should look into systems with quality management modules or standalone quality management solutions.
Serenova
OCTOBER 7, 2020
To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Call center jobs are also changing.
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