This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2021 Remove At home agents Remove Metrics Related Topics
Call center experience virtual call center Gamification Coaching Quality management Morale Customer Care Call Center outsourcing Personalization More Related Topics >
article thumbnail

The 3 “I”s to Empower Your Call Center Supervisors in 2021

Outsource Consultants

FEBRUARY 22, 2021

Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. But to truly succeed, call centers need to empower supervisors with training to support their agents. Here are three “I”s that are essential for call center success in 2021. Lowest AHT. Highest FCR.

Call Center 76
Call Center Gamification Coaching Morale 76
article thumbnail

7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

OCTOBER 7, 2020

While it can be frustrating to lose direct visibility into how call center agents are spending their time in a work from home setting, it’s ultimately topline CX metrics like C-Sat and NPS — not any given agent’s keystroke count or time spent browsing Reddit — that speak to your performance.

Call Center 52
Call Center Contact Center virtual call center At home agents 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024