8 Tips to Prepare Your Holiday Contact Center Agents
Calltools
OCTOBER 19, 2022
Add notes to your CRM or contact center software during and after each call. That makes it easier for other agents to identify a customer’s needs. Upsell and cross-sell products to increase holiday contact center revenue. 87% of contact center agents worked from home in 2021 — up from 19% in 2019.
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