2021, Agent Empowerment, Coaching and Morale

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2021

Agent Empowerment

Coaching

Morale

3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021

SharpenCX

NOVEMBER 3, 2020

You’re actively involved with your agents rather than operating hands-off. The Experience Coach. The experience coach focuses on individualism. You know that providing relevant feedback often will improve your agents’ well-being and your customer satisfaction. Read Next] How agent empowerment impacts customer service.

Call Center

Call Center Agent Empowerment Management Coaching

Boost Agent Satisfaction in Your Contact Center with These 9 Inclusive Practices

Fonolo

JANUARY 14, 2021

If you haven’t been paying attention, agent attrition has continued to rise, according to our State of the Contact Center 2020 report. And high turnover rates won’t just hit you in the wallet — it also impacts morale, which will affect any new hires. Create opportunities for agents to voice their suggestions and concerns.

Contact Center

Contact Center Agent Empowerment Morale Coaching

Customer Contact Central

3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021

Boost Agent Satisfaction in Your Contact Center with These 9 Inclusive Practices

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