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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 22, 2023

The ideal is to restrict pooling in order to strike a decent balance… it is critical not to jeopardize the quality of responses! For starters, abandoned calls might result in missed opportunities for outbound campaigns. How to decrease the Abandonment Rate ? A high percentage of desertion might harm a brand’s reputation.

Abandon rate 52
Abandon rate Average Handle Time Contact Center Abandon Call 52
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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 15, 2023

The ideal is to restrict pooling in order to strike a decent balance… it is critical not to jeopardize the quality of responses! For starters, abandoned calls might result in missed opportunities for outbound campaigns. How to decrease the Abandonment Rate ? A high percentage of desertion might harm a brand’s reputation.

Abandon rate 52
Abandon rate Average Handle Time Contact Center Abandon Call 52
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