Hodusoft

JUNE 21, 2023

Companies or organizations that want to provide effective customer service as well as make sales calls can benefit from using blended call centers. Virtual call centers are extremely flexible and less expensive to run and manage. billion in 2020 to USD 607.6 billion by 2027. In the U.S.

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Hodusoft

MARCH 22, 2023

The rise of e-commerce and changing business landscape post the global pandemic and lockdowns fueled the growth of call centers around the world. billion in 2020. If you’re planning to set up a virtual call center, then you can hire experienced and skillful people from around the world. billion by 2027.

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Global Response

MAY 1, 2023

Inbound call centers manage incoming customer communications, either by phone or multiple channels. Virtual Call Centers In modern call centers, a fourth location model is becoming more popular: a virtual call center model.

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ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance. The usage of ViiBE has skyrocketed.

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virtual call center Technical Support Engineering Self service 52