Quality Contact Solutions

OCTOBER 22, 2021

When you need inbound call handling services to help support your business, where do you turn, what do you look for? Finding the best inbound call handling services company to work with can feel overwhelming; we get it!! To partner with an outsourced services company successfully, collaboration is a must! Or customer support?

outsourcing 98

outsourcing Call Center Technical Support Analytics 98

Select VoiceCom Blog

JULY 11, 2022

According to a report, the global market for call centres was estimated at almost $340 billion in 2020. Technical support Technical support is a type of customer service, but not all customer service calls are technical support. Telemarketing Telemarketing usually comes with a bad reputation.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

Global Response

FEBRUARY 13, 2022

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Provides consistent customer support and branded messaging. Inhouse vs. outsourced call centers.

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Call Center Interactive Voice Response outsourcing Contact Center 62

Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. This can be marketing and sales related, or it can be related to service and support. This is sometimes referred to as “domestic outsourcing.”

Call Center 62

Call Center Multichannel virtual call center outsourcing 62