7 Top Priorities for the Future of Customer Engagement
Calabrio
JANUARY 6, 2016
By 2020, the number of connected “things” is expected to rise to 30 billion. By the year 2020, your washing machine breaks down. If self-service and automation are the norm in 2020, what does that mean for agents? In 2020, you’ll probably have more channels, and your contact center must be flexible enough to support all of them.
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