Remove 2020 Remove industry standards Remove Journey mapping Remove SaaS
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Customer Experience Strategy: An A to Z Glossary

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey." Check the video below from UX Mastery to understand the basics of customer journey mapping.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey." Check the video below from UX Mastery to understand the basics of customer journey mapping.