The need for CX
TMP Direct
SEPTEMBER 23, 2021
The number of brands improving their CX in 2020 was up 13% from 2019, and the number is expected to grow further in 2021. A customer focus improves all areas of the business. More than two-thirds of companies that led in customer experience outpaced others in their industries in the second half of 2020. TMP’s role.
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