The Omnichannel Customer Experience
CSM Magazine
AUGUST 16, 2021
In 2020 alone, more than two billion people made online purchases , with online retail sales surpassing the $4.2 The omnichannel approach differs from multichannel by integrating multiple marketing and service channels into a cohesive whole. trillion mark. Customers expect good—and fast—mobile and web services.
52 
Let's personalize your content