Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Let’s explore the top 6 chatbot examples of 2020. Next time an agent gets this question, the answer will be surfaced automatically for them. Industry: Banking and finance.

Chatbots 60

Chatbots Customer Service Banking Healthcare 60

Inbenta

DECEMBER 14, 2021

They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Support diversification by recommending, cross-selling, or upselling appropriate products. Speed up average handling times (AHT) and increase first-contact resolution. Case studies.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Fonolo

JUNE 9, 2014

Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? So that’s a broad strategic reason to de-emphasize service level.

Service level 96

Service level Call Center Abandon rate Metrics 96