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25 Call Center Technology Trends to Watch in 2021

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. New Challenges for Call Centers in 2021. More Flexible Service Solutions.

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Call Center Technology Banking Contact Center 376
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Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

JUNE 9, 2014

Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. Handpicked related content: The Golden Rules of Call Center SLAs.

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Service level Call Center Abandon rate Metrics 96
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