Hodusoft

FEBRUARY 29, 2024

Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Employee Burnout The demanding nature of technical support can lead to employee burnout. Ensuring a healthy work environment, recognizing employee efforts, and providing adequate support are crucial for staff retention.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

TechSee

JANUARY 18, 2018

billion by 2020. In fact, 28% of consumers already prefer self-installation help via interactive conversational virtual assistance through tools such as Alexa, Siri, and chatbots. TechSee empowers technical support teams across the globe to execute visually-interactive remote diagnoses and resolutions of problems.

Customer Service 95

Customer Service Self service Technical Support Surveys 95

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.

Contact Center 116

Contact Center Technology Self service Call Center 116