Fonolo

SEPTEMBER 30, 2021

Making sure the team is on track with their key metric goals is a big part of call center strategy. The first step to achieving quality call center reporting is having an easily accessible dashboard for your custom reports within your phone system. What is schedule adherence? Remote work.

Call Center 136

Call Center Schedule adherence Agent burnout call center software 136

Hodusoft

OCTOBER 22, 2021

Top 10 Tips to Improve the Productivity of Your Call Center Agents. Call centers are typically considered cost centers, evaluated primarily based on the results they produce. Particularly, the metric- cost per contact. Call center metrics focus entirely on average handling time or average talk time.

Call Center 122

Call Center call center software Schedule adherence Wait times 122

Noble Systems

SEPTEMBER 29, 2020

At the core, it is comprised of forecasting accuracy, effective scheduling, and efficient rostering. In the contact center, WFM provides the necessary metrics to gain insights into the number of agents and supervisors with the right skill sets that are required to complete the work at any given time of day, week or month.

Management 86

Management Gamification Quality management Schedule adherence 86